TaxCaddy "Oops" Message

Incident Report for SurePrep

Resolved

The TaxCaddy Oops Message issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.

Posted Feb 16, 2024 - 06:47 PST

Monitoring

Our engineers are continuing to work on the "Oops" error message concern. Incident updates will be posted here: https://status.sureprep.com/

Posted Feb 16, 2024 - 01:08 PST

Investigating

Some customers are reporting an "Oops" message when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.

Posted Feb 15, 2024 - 19:00 PST

This incident affected: TaxCaddy (TaxCaddy Dashboard, TaxCaddy Taxpayer Browser-based Portal).