All Systems Operational
About This Site
Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.
FileRoom
Operational
SPbinder
Operational
1040SCAN Review Wizard
Operational
Reviewer Dashboard
Operational
TaxCaddy
Operational
TaxCaddy Dashboard
Operational
TaxCaddy Email Notifications
Operational
TaxCaddy Taxpayer iOS App
Operational
TaxCaddy Taxpayer Android App
Operational
TaxCaddy Taxpayer Browser-based Portal
Operational
API
Operational
Integrations
Operational
GoSystem Tax Integration
Operational
GoFileRoom Integration
Operational
CCH Axcess Tax Integration
Operational
Lacerte Tax Integration
Operational
UltraTax Integration
Operational
ProSystem fx Tax Integration
Operational
Third Party Services
Operational
Zendesk (SurePrep Support Ticketing System and Help Center)
Operational
Twilio (Two-Factor Authentication)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance
Oct 16, 2024 04:00-06:00 PDT
SurePrep's systems will undergo the following maintenance period:
4:00 AM Pacific on Wednesday, October 16 to 6:00 AM Pacific on Wednesday, October, 16. Customers may experience performance degradations during this 2 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Oct 14, 2024 - 15:14 PDT
4:00 AM Pacific on Wednesday, October 16 to 6:00 AM Pacific on Wednesday, October, 16. Customers may experience performance degradations during this 2 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Oct 14, 2024 - 15:14 PDT
Scheduled SurePrep Maintenance
Oct 18, 2024 19:00 - Oct 21, 2024 04:00 PDT
SurePrep will be conducting an extended scheduled maintenance which includes the migration of key systems to more performant platforms. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, and TaxCaddy for tax professionals).
Maintenance Schedule
Start Time: Friday, October 18, 2024, at 7:00 PM PT
End Time: Monday, October 21, 2024, at 4:00 AM PT
Duration: 2.5 days
We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Posted on Sep 18, 2024 - 15:52 PDT
Maintenance Schedule
Start Time: Friday, October 18, 2024, at 7:00 PM PT
End Time: Monday, October 21, 2024, at 4:00 AM PT
Duration: 2.5 days
We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Posted on Sep 18, 2024 - 15:52 PDT