In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 2024 - 20:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

8:00 PM Pacific on Wednesday, December 11 to 12:00 AM Pacific on Thursday, December 12. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.

Dec 11, 2024 20:00 - Dec 12, 2024 00:00 PST

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Under Maintenance
90 days ago
100.0 % uptime
Today
SPbinder Under Maintenance
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Under Maintenance
90 days ago
100.0 % uptime
Today
Reviewer Dashboard Under Maintenance
90 days ago
100.0 % uptime
Today
TaxCaddy Under Maintenance
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Under Maintenance
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Under Maintenance
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 11, 2024

Unresolved incident: Scheduled SurePrep Maintenance.

Dec 10, 2024
Completed - The scheduled maintenance has been completed.
Dec 10, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 PST
Scheduled - TaxCaddy will undergo the following maintenance period:

9:00 PM Pacific on Monday, December 09 to 1:00 AM Pacific on Tuesday, December 10. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.

Dec 3, 10:51 PST
Dec 9, 2024
Dec 8, 2024
Completed - The scheduled maintenance has been completed.
Dec 8, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

8:00 PM Pacific on Saturday, December 07 to 5:30 AM Pacific on Sunday, December 08. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.

Dec 5, 02:54 PST
Dec 7, 2024
Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled - TaxCaddy will undergo the following maintenance period:

9:00 PM Pacific on Monday, December 02 to 1:00 AM Pacific on Tuesday, December 03. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.

Nov 27, 01:00 PST
Dec 2, 2024
Dec 1, 2024
Completed - The scheduled maintenance has been completed.
Dec 1, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:30 PST
Scheduled - 10:30 PM Pacific on Saturday, November 30, 2024 to 01:30 AM Pacific on Sunday, December 1, 2024. Customers may experience some latency in performance during this 3-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.
Nov 29, 17:46 PST
Nov 30, 2024
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Resolved - Since mitigation measures were put into place, SurePrep teams have continued to observe overall stability in SPbinder processing and consider the issue resolved. If you encounter any instances of binders taking longer than usual to access, please contact SurePrep Support for assistance.

It the system status changes, or further queues develop, updates will be posted here: https://status.sureprep.com.

Nov 27, 00:46 PST
Monitoring - The scheduled maintenance from November 22nd has completed, however we are continuing to monitor our SurePrep services today as we are seeing some internal service degradation. If you are experiencing any issues, please contact our Support team.
Nov 25, 08:53 PST