Update - Intuit continues to work towards fixing the Lacerte issue. Incident updates will be posted here as they become available: https://status.sureprep.com.
Aug 6, 10:18 PDT
Monitoring - We continue to work closely with Intuit to resolve the Lacerte integration issue. Intuit is targeting a fix by the end of the month. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 17, 13:42 PDT
Identified - Lacerte users are reporting that they are unable to submit new 2018 tax year binders and export to existing 2018 tax year binders. The Lacerte integration issue is only related to the 2018 tax year. We are working with Intuit to fix the issue as soon as possible. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 8, 15:57 PDT

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Degraded Performance
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.95 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 26, 2020
Completed - The scheduled maintenance has been completed.
Oct 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:30 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:30 PM Pacific on Sunday, October 25 to 2:00 AM Pacific on Monday, October 26. Customers will be unable to connect during this 4.5 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 23, 11:24 PDT
Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:00 PM Pacific on Saturday, October 24 to 2:00 AM Pacific on Sunday, October 25. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 23, 11:21 PDT
Oct 24, 2020
Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - The issue that caused some customers to receive an error message when attempting to access the SurePrep Customer Help Center from FileRoom has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Oct 20, 11:07 PDT
Investigating - Some customers are reporting an error when attempting to access the SurePrep Customer Help Center from FileRoom. Our engineers are investigating. Incident updates will be posted here as they become available: https://status.sureprep.com/
Oct 20, 09:23 PDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.