All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.97 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Feb 27, 21:00 - Feb 28, 01:00 PST
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, February 27 to 1:00 AM Pacific on Sunday, February 28. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Feb 23, 11:58 PST
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:00 PM Pacific on Friday, February 19 to 2:00 AM Pacific on Saturday, February 20. Customers will be unable to connect during this 3 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Feb 15, 13:53 PST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021
Completed - The scheduled maintenance has been completed.
Feb 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, February 13 to 12:00 AM Pacific on Sunday, February 14. Customers will be unable to connect during this 3 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Feb 9, 10:17 PST
Feb 13, 2021
Feb 12, 2021

No incidents reported.