All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
99.87 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.98 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.97 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Apr 24, 21:00 - Apr 25, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, April 24 to 1:00 AM Pacific on Sunday, April 25. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Apr 19, 11:52 PDT
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:30 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

6:30 PM to 10:30 PM Pacific on Sunday, April 18. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Apr 14, 12:02 PDT
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, April 17 to 1:00 AM Pacific on Sunday, April 18. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Apr 12, 07:09 PDT
Apr 17, 2021
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Resolved - The SPbinder issue has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Apr 12, 17:54 PDT
Update - SurePrep engineers continue to investigate. We are working towards a resolution. Incident updates will be posted here https://status.sureprep.com
Apr 12, 16:22 PDT
Investigating - Some customers are reporting an error when attempting to open binders. SurePrep engineers are investigating. Incident updates will be posted here https://status.sureprep.com
Apr 12, 13:02 PDT
Resolved - The SPbinder issue has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Apr 12, 09:31 PDT
Investigating - Some customers are reporting an error when attempting to open binders. SurePrep engineers are investigating. Incident updates will be posted here https://status.sureprep.com
Apr 12, 08:51 PDT
Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:02 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, April 10 to 1:00 AM Pacific on Sunday, April 11. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Apr 5, 08:44 PDT
Apr 10, 2021
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.