Scheduled SurePrep Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 19:00 PDT
Scheduled - SurePrep will be conducting an extended scheduled maintenance which includes the migration of key systems to more performant platforms. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, and TaxCaddy for tax professionals).

Maintenance Schedule
Start Time: Friday, July 26, 2024, at 7:00 PM PT
End Time: Monday, July 29, 2024, at 4:00 AM PT
Duration: 2.5 days

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.

Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Jul 26, 2024 19:00 - Jul 29, 2024 04:00 PDT

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

Uptime over the past 90 days. View historical uptime.
FileRoom Under Maintenance
90 days ago
99.96 % uptime
Today
SPbinder Under Maintenance
90 days ago
99.96 % uptime
Today
1040SCAN Review Wizard Under Maintenance
90 days ago
99.96 % uptime
Today
Reviewer Dashboard Under Maintenance
90 days ago
99.96 % uptime
Today
TaxCaddy Under Maintenance
90 days ago
99.99 % uptime
Today
TaxCaddy Dashboard Under Maintenance
90 days ago
99.96 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Under Maintenance
90 days ago
99.96 % uptime
Today
Integrations Under Maintenance
90 days ago
99.96 % uptime
Today
GoSystem Tax Integration Under Maintenance
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Under Maintenance
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Under Maintenance
90 days ago
99.81 % uptime
Today
Lacerte Tax Integration Under Maintenance
90 days ago
100.0 % uptime
Today
UltraTax Integration Under Maintenance
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled SurePrep Maintenance Jul 29, 2024 20:00-23:00 PDT
SurePrep's systems will undergo the following maintenance period:

8:00 PM Pacific on Monday, July 29 to 11:00 PM Pacific on Monday, July 29. Customers may experience some latency in performance during this 3-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.
Posted on Jul 26, 2024 - 12:53 PDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: Scheduled SurePrep Maintenance.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 PDT
Scheduled - 9:00 PM Pacific on Wednesday, July 24 to 10:00 PM Pacific on Wednesday, July 24. Customers may experience some latency in performance during this 1-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.
Jul 24, 00:41 PDT
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Important Update: Export Issues from SPbinder to CCH Axcess Tax
Resolved - The SPbinder to CCH Axcess export process has been resolved and is back to normal. We are closely monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.
Jul 19, 22:54 PDT
Monitoring - Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess Tax. The tax software provider is actively addressing these challenges. For the latest updates and information on this matter, please visit their status page https://support.cch.com/oss/ml/appstatus.
Jul 19, 09:56 PDT
Investigating - Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess Tax. The tax software provider is actively addressing these challenges. For the latest updates and information on this matter, please visit their status page https://support.cch.com/oss/ml/appstatus.
Jul 19, 09:48 PDT
FileRoom/SPbinder connectivity issues
Resolved - The issue has been fully mitigated. All systems are now operating normally. We appreciate your patience and understanding. For any further updates, please visit: https://status.sureprep.com
Jul 19, 00:26 PDT
Monitoring - We have determined that the root cause of the issue lies with a third-party vendor. We are currently implementing corrective actions and closely monitoring the situation. Further updates will be posted here as they become available:
https://status.sureprep.com.
Jul 19, 00:15 PDT
Investigating - SurePrep is investigating issues with its cloud hosting provider which are preventing customers from connecting to SurePrep FileRoom and other services. We are working with the cloud provider to arrive at a resolution. Further updates will be posted here as they become available:
https://status.sureprep.com/
Jul 18, 22:38 PDT
Jul 18, 2024
Jul 17, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:30 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 3 (if necessary): Tuesday, July 16, 2024 (8:30 PM PT - 1:30 AM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Jul 9, 02:36 PDT
Jul 16, 2024
Jul 15, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:30 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 2 : Monday, July 15, 2024 (8:30 PM PT - 11:30 PM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Jul 9, 02:34 PDT
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:30 PDT
Update - Certain adjustments have been made to the SurePrep maintenance periods previously scheduled for July 15-17. Please see the updated dates and times below:

Updated Maintenance Schedule
Day 1: Sunday, July 14, 2024 (8:30 PM PT - Monday July, 15 1:30 AM PT)
Day 2 : Monday, July 15, 2024 (8:30 PM PT - 11:30 PM PT)
Day 3 (if necessary): Tuesday, July 16, 2024 (8:30 PM PT - 11:30 PM PT)
Jul 9, 13:15 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 1: Sunday, July 14, 2024 (8:30 PM PT - Monday July, 15 1:30 AM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com
Jul 9, 02:31 PDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

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