All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Sep 18, 21:00 - Sep 19, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, September 18 to 1:00 AM Pacific on Sunday, September 19. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Sep 13, 07:57 PDT
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:01 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, September 11 to 1:00 AM Pacific on Sunday, September 12. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Sep 7, 09:24 PDT
Sep 11, 2021
Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - The "500 - Internal server error" issue has been resolved. We continue to monitor the situation. If the system status changes, incident updates will be posted here https://status.sureprep.com.
Sep 9, 14:52 PDT
Identified - SurePrep engineers are working to deploy a fix for the 500 - Internal server error. Incident updates will be posted here: https://status.sureprep.com.
Sep 9, 14:16 PDT
Investigating - Some customers are reporting a "500 - Internal server error" when attempting to log into FileRoom and open binders. SurePrep engineers are investigating. Incident updates will be posted here https://status.sureprep.com.
Sep 9, 12:27 PDT
Sep 8, 2021
Completed - The scheduled maintenance has been completed.
Sep 8, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:30 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:30 PM Pacific on Tuesday, September 7 to 3:30 AM Pacific on Wednesday, September 8. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Sep 7, 09:21 PDT
Sep 7, 2021
Postmortem - Read details
Sep 16, 08:12 PDT
Resolved - The system performance issues have been resolved. We continue to closely monitor the situation. We are working with our cloud service provider to get a root cause analysis of the performance issues and a post-mortem will be added once those details are finalized. If the system status changes, incident updates will be posted here: https://status.sureprep.com
Sep 7, 10:20 PDT
Monitoring - We're seeing improvements in the system performance issues. SurePrep engineers continue to investigate and monitor. Incident updates will be posted here as they become available: https://status.sureprep.com/
Sep 7, 09:32 PDT
Investigating - Some customers are reporting system performance issues. SurePrep engineers are investigating. Incident updates will be posted here as they become available: https://status.sureprep.com/
Sep 7, 09:10 PDT
Sep 6, 2021

No incidents reported.

Sep 5, 2021
Completed - The scheduled maintenance has been completed.
Sep 5, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, September 4 to 1:00 AM Pacific on Sunday, September 5. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Aug 30, 07:19 PDT
Sep 4, 2021
Sep 3, 2021

No incidents reported.