All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
99.97 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
99.99 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
99.96 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Oct 30, 21:00 - Oct 31, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, October 30 to 1:00 AM Pacific on Sunday, October 31. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Oct 25, 06:12 PDT
Past Incidents
Oct 27, 2021
Resolved - The FileRoom "mismatch" error has been resolved. If the status changes, updates will posted here: https://status.sureprep.com/
Oct 27, 10:00 PDT
Monitoring - We're seeing significant improvements in the "mismatch" error some customers were seeing when logging into FileRoom. We continue to monitor the situation. Incident updates will be posted here as they become available: https://status.sureprep.com/
Oct 27, 09:32 PDT
Investigating - Some customers are reporting a "mismatch" error when logging into FileRoom. SurePrep engineers are investigating. Incident updates will be posted here as they become available: https://status.sureprep.com/
Oct 27, 08:16 PDT
Completed - The scheduled maintenance has been completed.
Oct 27, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 23:30 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:30 PM Pacific on Tuesday, October 26 to 3:30 AM Pacific on Wednesday, October 27. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 22, 07:45 PDT
Oct 26, 2021
Oct 25, 2021

No incidents reported.

Oct 24, 2021
Completed - The scheduled maintenance has been completed.
Oct 24, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, October 23 to 1:00 AM Pacific on Sunday, October 24. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 18, 08:44 PDT
Oct 23, 2021
Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, October 16 to 1:00 AM Pacific on Sunday, October 17. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 11, 08:12 PDT
Oct 16, 2021
Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.