All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
99.87 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.98 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.97 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance May 8, 21:00 - May 9, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, May 8 to 1:00 AM Pacific on Sunday, May 9. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on May 3, 07:07 PDT
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, May 1 to 1:00 AM Pacific on Sunday, May 2. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Apr 26, 07:36 PDT
May 1, 2021
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, April 24 to 1:00 AM Pacific on Sunday, April 25. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Apr 19, 11:52 PDT
Apr 24, 2021
Apr 23, 2021

No incidents reported.

Apr 22, 2021
Resolved - The issue has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com
Apr 22, 10:26 PDT
Update - We continue to investigate the issue that is preventing some customers from opening SPbinder from TaxCaddy. Incident updates will be posted here https://status.sureprep.com
Apr 22, 06:51 PDT
Update - SurePrep engineers continue to investigate the issue that is preventing some customers from opening SPbinder from TaxCaddy. Incident updates will be posted here https://status.sureprep.com
Apr 21, 15:12 PDT
Investigating - Some customers are reporting an inability to open SPbinder from TaxCaddy. SurePrep engineers are investigating. Incident updates will be posted here https://status.sureprep.com
Apr 21, 13:28 PDT