All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Jan 23, 23:00 - Jan 24, 01:00 PST
TaxCaddy will undergo the following maintenance period:

11:00 PM Pacific on Saturday, January 23 to 1:00 AM Pacific on Sunday, January 24. Customers will be unable to connect during this 2 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Jan 19, 10:14 PST
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 PST
Scheduled - TaxCaddy will undergo the following maintenance period:

11:00 PM Pacific on Saturday, January 16 to 1:00 AM Pacific on Sunday, January 17. Customers will be unable to connect during this 2 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Jan 9, 17:50 PST
Jan 16, 2021
Jan 15, 2021
Resolved - Intuit continues to work towards fixing the Lacerte issue. This issue will now be tracked in the following Open Issues article: https://helpcenter.sureprep.com/hc/en-us/articles/115003538067
Jan 15, 05:41 PST
Update - Intuit continues to work towards fixing the Lacerte issue. Incident updates will be posted here as they become available: https://status.sureprep.com.
Aug 6, 10:18 PDT
Monitoring - We continue to work closely with Intuit to resolve the Lacerte integration issue. Intuit is targeting a fix by the end of the month. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 17, 13:42 PDT
Identified - Lacerte users are reporting that they are unable to submit new 2018 tax year binders and export to existing 2018 tax year binders. The Lacerte integration issue is only related to the 2018 tax year. We are working with Intuit to fix the issue as soon as possible. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 8, 15:57 PDT
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.