All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
99.96 % uptime
Today
SPbinder Operational
90 days ago
99.96 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
99.96 % uptime
Today
Reviewer Dashboard Operational
90 days ago
99.96 % uptime
Today
TaxCaddy Operational
90 days ago
99.99 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
99.96 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Integrations Operational
90 days ago
99.96 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
99.81 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Jul 24, 2024 21:00-22:00 PDT
9:00 PM Pacific on Wednesday, July 24 to 10:00 PM Pacific on Wednesday, July 24. Customers may experience some latency in performance during this 1-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.
Posted on Jul 24, 2024 - 00:41 PDT
Scheduled SurePrep Maintenance Jul 26, 2024 19:00 - Jul 29, 2024 04:00 PDT
SurePrep will be conducting an extended scheduled maintenance which includes the migration of key systems to more performant platforms. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, and TaxCaddy for tax professionals).

Maintenance Schedule
Start Time: Friday, July 26, 2024, at 7:00 PM PT
End Time: Monday, July 29, 2024, at 4:00 AM PT
Duration: 2.5 days

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.

Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com

Posted on Jun 28, 2024 - 07:55 PDT
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - The SPbinder to CCH Axcess export process has been resolved and is back to normal. We are closely monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.
Jul 19, 22:54 PDT
Monitoring - Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess Tax. The tax software provider is actively addressing these challenges. For the latest updates and information on this matter, please visit their status page https://support.cch.com/oss/ml/appstatus.
Jul 19, 09:56 PDT
Investigating - Some customers are reporting errors or delays when trying to export from SPbinder to CCH Axcess Tax. The tax software provider is actively addressing these challenges. For the latest updates and information on this matter, please visit their status page https://support.cch.com/oss/ml/appstatus.
Jul 19, 09:48 PDT
Resolved - The issue has been fully mitigated. All systems are now operating normally. We appreciate your patience and understanding. For any further updates, please visit: https://status.sureprep.com
Jul 19, 00:26 PDT
Monitoring - We have determined that the root cause of the issue lies with a third-party vendor. We are currently implementing corrective actions and closely monitoring the situation. Further updates will be posted here as they become available:
https://status.sureprep.com.

Jul 19, 00:15 PDT
Investigating - SurePrep is investigating issues with its cloud hosting provider which are preventing customers from connecting to SurePrep FileRoom and other services. We are working with the cloud provider to arrive at a resolution. Further updates will be posted here as they become available:
https://status.sureprep.com/

Jul 18, 22:38 PDT
Jul 18, 2024
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:30 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 3 (if necessary): Tuesday, July 16, 2024 (8:30 PM PT - 1:30 AM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com

Jul 9, 02:36 PDT
Jul 16, 2024
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:30 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 2 : Monday, July 15, 2024 (8:30 PM PT - 11:30 PM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com

Jul 9, 02:34 PDT
Completed - The scheduled maintenance has been completed.
Jul 15, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:30 PDT
Update - Certain adjustments have been made to the SurePrep maintenance periods previously scheduled for July 15-17. Please see the updated dates and times below:

Updated Maintenance Schedule
Day 1: Sunday, July 14, 2024 (8:30 PM PT - Monday July, 15 1:30 AM PT)
Day 2 : Monday, July 15, 2024 (8:30 PM PT - 11:30 PM PT)
Day 3 (if necessary): Tuesday, July 16, 2024 (8:30 PM PT - 11:30 PM PT)

Jul 9, 13:15 PDT
Scheduled - SurePrep will be conducting a scheduled maintenance. During this maintenance window, all SurePrep services will be temporarily unavailable (FileRoom, SPbinder, API, Reviewer Dashboard, GoFileRoom Integration, and TaxCaddy for tax professionals).

Maintenance Schedule
Day 1: Sunday, July 14, 2024 (8:30 PM PT - Monday July, 15 1:30 AM PT)

We understand that this downtime may cause inconvenience, and we sincerely apologize for any disruption this may cause to your operations. To minimize the impact of this downtime, we recommend completing all urgent tasks to avoid interruptions. Once the maintenance is complete, all services will be restored.
Please note, the maintenance may continue the following weekend if needed. If you have any questions, please contact us at support@sureprep.com

Jul 9, 02:31 PDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 23:31 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

12:30 AM Pacific on Wednesday, July 10 to 4:30 AM Pacific on Wednesday, July 10. Customers may experience some latency in performance during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.

Jul 7, 22:47 PDT