All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
99.96 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
99.92 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance May 21, 21:00 - May 22, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, May 21 to 1:00 AM Pacific on Sunday, May 22. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on May 16, 10:04 PDT
Scheduled SurePrep Maintenance May 24, 23:30 - May 25, 03:30 PDT
SurePrep's systems will undergo the following maintenance period:

11:30 PM Pacific on Tuesday, May 24 to 3:30 AM Pacific on Wednesday, May 25. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on May 16, 10:02 PDT
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, May 14 to 1:00 AM Pacific on Sunday, May 15. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
May 9, 05:34 PDT
May 14, 2022
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, May 7 to 1:00 AM Pacific on Sunday, May 8. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
May 2, 12:32 PDT
May 7, 2022
May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.