In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 2024 - 20:00 PST
Dec 11, 2024 - 20:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:
8:00 PM Pacific on Wednesday, December 11 to 12:00 AM Pacific on Thursday, December 12. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Dec 11, 2024 20:00 - Dec 12, 2024 00:00 PST
8:00 PM Pacific on Wednesday, December 11 to 12:00 AM Pacific on Thursday, December 12. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Dec 11, 2024 20:00 - Dec 12, 2024 00:00 PST
About This Site
Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.
FileRoom
Under Maintenance
SPbinder
Under Maintenance
1040SCAN Review Wizard
Under Maintenance
Reviewer Dashboard
Under Maintenance
TaxCaddy
Under Maintenance
TaxCaddy Dashboard
Under Maintenance
TaxCaddy Email Notifications
Operational
TaxCaddy Taxpayer iOS App
Operational
TaxCaddy Taxpayer Android App
Operational
TaxCaddy Taxpayer Browser-based Portal
Operational
API
Under Maintenance
Integrations
Operational
GoSystem Tax Integration
Operational
GoFileRoom Integration
Operational
CCH Axcess Tax Integration
Operational
Lacerte Tax Integration
Operational
UltraTax Integration
Operational
ProSystem fx Tax Integration
Operational
Third Party Services
Operational
Zendesk (SurePrep Support Ticketing System and Help Center)
Operational
Twilio (Two-Factor Authentication)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.