All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

Uptime over the past 90 days. View historical uptime.
FileRoom Operational
90 days ago
99.99 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
Reviewer Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.99 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.98 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled SurePrep Maintenance Apr 1, 2023 21:00 - Apr 2, 2023 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, April 1 to 1:00 AM Pacific on Sunday, April 2. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Mar 27, 2023 - 07:30 PDT
Past Incidents
Mar 30, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 30, 13:21 PDT
Monitoring - Our engineering team has implemented the fix and is now closely monitoring the results to ensure that the issue has been completely resolved. We will continue to monitor the situation to ensure that everything remains stable.
Mar 30, 10:47 PDT
Investigating - Some customers are reporting slowness when opening binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com
Mar 30, 08:42 PDT
Mar 29, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 29, 14:15 PDT
Investigating - Some customers are reporting slowness when opening binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com
Mar 29, 10:58 PDT
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 29, 10:16 PDT
Investigating - Some customers are reporting slowness when opening binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com
Mar 29, 09:10 PDT
Mar 28, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 28, 14:09 PDT
Investigating - Some customers are reporting slowness when opening binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 28, 13:20 PDT
Mar 27, 2023

No incidents reported.

Mar 26, 2023
FileRoom Issue
Resolved - The FileRoom Issue has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 26, 09:15 PDT
Investigating - Some customers are reporting issues viewing binders in FileRoom. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 26, 08:24 PDT
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, March 25 to 1:00 AM Pacific on Sunday, March 26. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Mar 20, 06:01 PDT
Mar 25, 2023
Mar 24, 2023

No incidents reported.

Mar 23, 2023
FileRoom Connectivity Issue
Resolved - The FileRoom Connectivity Issue has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 23, 16:52 PDT
Investigating - Some customers are reporting system slowness and/or a 500 internal server error in FileRoom. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 23, 16:23 PDT
System Slowness
Postmortem - Read details
Mar 23, 08:59 PDT
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 23, 08:27 PDT
Investigating - Some customers are reporting system slowness. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 23, 07:49 PDT
Mar 22, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 22, 16:51 PDT
Investigating - Some customers are reporting system slowness. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 22, 14:00 PDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 20, 18:29 PDT
Investigating - Some customers are reporting slowness when creating binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 20, 14:39 PDT
Mar 19, 2023
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, March 18 to 1:00 AM Pacific on Sunday, March 19. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Mar 13, 05:37 PDT
Mar 18, 2023
Mar 17, 2023
System Slowness
Resolved - The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Mar 17, 04:27 PDT
Investigating - Some customers are reporting slowness in SPbinder and verification wizards. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com.
Mar 16, 15:01 PDT
Mar 16, 2023
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:31 PDT
Scheduled - 11:30 PM Pacific on Wednesday, March 15 to 1:30 AM Pacific on Thursday, March 16. Customers will be unable to connect during this 2-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Mar 15, 21:54 PDT
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