All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
99.96 % uptime
Today
SPbinder Operational
90 days ago
99.96 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
99.77 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
98.89 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
99.95 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Jan 22, 21:00 - Jan 23, 01:00 PST
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, January 22 to 1:00 AM Pacific on Sunday, January 23. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Jan 17, 08:32 PST
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, January 15 to 1:00 AM Pacific on Sunday, January 16. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Jan 10, 08:19 PST
Jan 15, 2022
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:02 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, January 8 to 1:00 AM Pacific on Sunday, January 9. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Dec 29, 14:09 PST
Jan 8, 2022
Jan 7, 2022
Resolved - The "I WANT TO MANAGE" feature in Client Management is now enabled. If the status changes, updates will posted here: https://status.sureprep.com/
Jan 7, 14:01 PST
Identified - TaxCaddy's Client Management page is undergoing an update to improve flexibility when client phone numbers are not available. We have temporarily disabled the "I WANT TO MANAGE" feature in Client Management until the update is complete. We plan to enable the "I WANT TO MANAGE" feature Thursday, January 6. Please see the Help Center article for additional details: https://helpcenter.sureprep.com/hc/en-us/articles/4417892983063
Jan 4, 08:17 PST