All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
99.92 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.99 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.98 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Jun 18, 23:30 - Jun 19, 05:30 PDT
SurePrep's systems will undergo the following maintenance period:

11:30 PM Pacific on Friday, June 18 to 5:30 AM Pacific on Saturday, June 19. Customers will be unable to connect during this 6-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Jun 15, 06:23 PDT
Scheduled SurePrep Maintenance Jun 19, 21:00 - Jun 20, 01:00 PDT
SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, June 19 to 1:00 AM Pacific on Sunday, June 20. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Jun 14, 08:29 PDT
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:31 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:30 PM Pacific on Tuesday, June 15 to 3:30 AM Pacific on Wednesday, June 16. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Jun 10, 09:40 PDT
Jun 15, 2021
Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, June 12 to 1:00 AM Pacific on Sunday, June 13. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Jun 9, 09:36 PDT
Jun 12, 2021
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - The SurePrep two-factor authentication issue has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com/
Jun 9, 08:16 PDT
Monitoring - We're seeing improvements in the SurePrep two-factor authentication issue. We are monitoring the situation. Incident updates will be posted here as we receive them: https://status.sureprep.com/
Jun 9, 08:10 PDT
Investigating - Some customers are reporting issues receiving SurePrep two-factor authentication messages. Our engineers are working to identify the issue and resolve it. Incident updates will be posted here as we receive them: https://status.sureprep.com/
Jun 9, 08:03 PDT
Jun 8, 2021
Resolved - The SurePrep notification delay issue has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Jun 8, 15:49 PDT
Monitoring - Our engineers have identified the issue and a fix has been deployed. We are monitoring the situation. Incident updates will be posted here as we receive them: https://status.sureprep.com/
Jun 8, 15:46 PDT
Investigating - Some customers are reporting delays in receiving SurePrep notification emails. Our engineers are working to identify the issue and resolve it. Incident updates will be posted here as we receive them: https://status.sureprep.com/
Jun 8, 15:26 PDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:01 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

9:00 PM Pacific on Saturday, June 5 to 1:00 AM Pacific on Sunday, June 6. Customers will be unable to connect during this 4-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Jun 3, 15:45 PDT
Jun 5, 2021
Jun 4, 2021
Resolved - The Zendesk issues have been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Jun 4, 12:03 PDT
Monitoring - SurePrep Support's ticketing system and Help Center provider (Zendesk) is currently experiencing intermittent performance issues which are affecting access to the SurePrep Help Center. If you are unable to access the SurePrep Help Center we suggest you send support requests to support@sureprep.com. Incident updates will be posted here as we receive them: https://status.sureprep.com/
Jun 4, 11:20 PDT