Update - This SurePrep status page will be deactivated on May 31, 2025. If you have not yet done so, please subscribe to the Thomson Reuters status page listed below to follow the system status for SurePrep and TaxCaddy products.
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
May 06, 2025 - 10:53 PDT
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
May 06, 2025 - 10:53 PDT
Monitoring - We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Jan 06, 2025 - 08:20 PST
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Jan 06, 2025 - 08:20 PST
About This Site
Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.
FileRoom
Operational
SPbinder
Operational
1040SCAN Review Wizard
Operational
Reviewer Dashboard
Operational
TaxCaddy
Operational
TaxCaddy Dashboard
Operational
TaxCaddy Email Notifications
Operational
TaxCaddy Taxpayer iOS App
Operational
TaxCaddy Taxpayer Android App
Operational
TaxCaddy Taxpayer Browser-based Portal
Operational
API
Operational
Integrations
Operational
GoSystem Tax Integration
Operational
GoFileRoom Integration
Operational
CCH Axcess Tax Integration
Operational
Lacerte Tax Integration
Operational
UltraTax Integration
Operational
ProSystem fx Tax Integration
Operational
Third Party Services
Operational
Zendesk (SurePrep Support Ticketing System and Help Center)
Operational
Twilio (Two-Factor Authentication)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.