Update - Intuit continues to work towards fixing the Lacerte issue. Incident updates will be posted here as they become available: https://status.sureprep.com.
Aug 6, 10:18 PDT
Monitoring - We continue to work closely with Intuit to resolve the Lacerte integration issue. Intuit is targeting a fix by the end of the month. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 17, 13:42 PDT
Identified - Lacerte users are reporting that they are unable to submit new 2018 tax year binders and export to existing 2018 tax year binders. The Lacerte integration issue is only related to the 2018 tax year. We are working with Intuit to fix the issue as soon as possible. Incident updates will be posted here as they become available: https://status.sureprep.com.
Jul 8, 15:57 PDT

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
CCH Global fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Degraded Performance
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
99.97 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled SurePrep Maintenance Nov 28, 22:00 - Nov 29, 02:00 PST
SurePrep's systems will undergo the following maintenance period:

10:00 PM Pacific on Saturday, November 28 to 2:00 AM Pacific on Sunday, November 29. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Nov 9, 06:15 PST
Scheduled SurePrep Maintenance Dec 5, 22:00 - Dec 6, 02:00 PST
SurePrep's systems will undergo the following maintenance period:

10:00 PM Pacific on Saturday, December 5 to 2:00 AM Pacific on Sunday, December 6. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Nov 16, 09:40 PST
Scheduled SurePrep Maintenance Dec 11, 20:00 - Dec 12, 08:00 PST
SurePrep's systems will undergo the following maintenance period:

8:00 PM Pacific on Friday, December 11 to 8:00 AM Pacific on Saturday, December 12. Customers will be unable to connect during this 12 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Posted on Nov 23, 08:13 PST
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:00 PM Pacific on Saturday, November 21 to 2:00 AM Pacific on Sunday, November 22. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 27, 14:57 PDT
Nov 21, 2020
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020
Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 PST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:00 PM Pacific on Saturday, November 14 to 2:00 AM Pacific on Sunday, November 15. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Oct 27, 14:49 PDT
Nov 14, 2020
Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.