All Systems Operational

About This Site

Welcome to SurePrep's home for system status information. Here you'll find current and historical data on system performance and metrics. If there are any service interruptions, an incident will be reported here. Click on the blue SUBSCRIBE TO UPDATES button above to be notified via email and/or sms as soon as there is a change in system performance or planned system maintenance. Please be aware, after subscribing you will receive a confirmation email.

FileRoom Operational
90 days ago
100.0 % uptime
Today
SPbinder Operational
90 days ago
100.0 % uptime
Today
1040SCAN Review Wizard Operational
90 days ago
100.0 % uptime
Today
Reviewer Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Dashboard Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Email Notifications Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer iOS App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Android App Operational
90 days ago
100.0 % uptime
Today
TaxCaddy Taxpayer Browser-based Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
GoSystem Tax Integration Operational
90 days ago
100.0 % uptime
Today
GoFileRoom Integration Operational
90 days ago
100.0 % uptime
Today
CCH Axcess Tax Integration Operational
90 days ago
100.0 % uptime
Today
Lacerte Tax Integration Operational
90 days ago
100.0 % uptime
Today
UltraTax Integration Operational
90 days ago
100.0 % uptime
Today
ProSystem fx Tax Integration Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Zendesk (SurePrep Support Ticketing System and Help Center) Operational
90 days ago
100.0 % uptime
Today
Twilio (Two-Factor Authentication) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled TaxCaddy Maintenance Nov 4, 2024 22:00 - Nov 5, 2024 00:00 PST
TaxCaddy will undergo the following maintenance period:

10:00 PM Pacific on Monday, November 04 to 12:00 AM Pacific on Tuesday, November 05. Customers will be unable to connect during this 2 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.

Posted on Oct 25, 2024 - 07:58 PDT
Past Incidents
Nov 4, 2024

No incidents reported today.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Completed - The scheduled maintenance has been completed.
Oct 25, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:30 PDT
Scheduled - SurePrep's systems will undergo the following maintenance period:

09:30 PM Pacific on Thursday, October 24 to 2:30 AM Pacific on Friday, October 25. Customers may experience some latency in performance during this 5-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.

Oct 24, 09:42 PDT
Oct 24, 2024
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024
Completed - The scheduled maintenance has been completed.
Oct 21, 04:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:15 PDT
Scheduled - Degraded Performance

Customers may experience performance degradation in all SurePrep services, including FileRoom, SPbinder, API, Reviewer Dashboard, and TaxCaddy, from Sunday, October 20, 2024, at 12:00 PM PT to Monday, October 21, 2024, at 4:00 AM PT.

If you have any questions or concerns, please contact support@sureprep.com.

Oct 20, 12:09 PDT