TaxCaddy "Oops" Message

Incident Report for SurePrep

Resolved

The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.

Posted Apr 06, 2024 - 10:07 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 06, 2024 - 08:43 PDT

Monitoring

We are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://status.sureprep.com/

Posted Apr 06, 2024 - 08:00 PDT

Investigating

Some customers are reporting slowness when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com.

Posted Apr 06, 2024 - 07:52 PDT

This incident affected: TaxCaddy (TaxCaddy Dashboard).