IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page
Incident Report for SurePrep
Monitoring
We have transitioned this page to align with rest of the Thomson Reuters products. Please subscribe to the new status page for SurePrep and TaxCaddy products.

https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Posted Jan 06, 2025 - 08:20 PST
This incident affects: FileRoom, SPbinder, 1040SCAN Review Wizard, Reviewer Dashboard, API, TaxCaddy (TaxCaddy Dashboard, TaxCaddy Email Notifications, TaxCaddy Taxpayer iOS App, TaxCaddy Taxpayer Android App, TaxCaddy Taxpayer Browser-based Portal), Third Party Services (Zendesk (SurePrep Support Ticketing System and Help Center), Twilio (Two-Factor Authentication)), and Integrations (GoSystem Tax Integration, GoFileRoom Integration, CCH Axcess Tax Integration, Lacerte Tax Integration, UltraTax Integration, ProSystem fx Tax Integration).