SurePrep FileRoom Connectivity Issues

Incident Report for SurePrep

Resolved

The FileRoom connectivity issues impacting some customers have been resolved. We continue to monitor the situation. Incident updates will be posted here as we get them.

Posted Feb 09, 2019 - 12:13 PST

Identified

SurePrep IT has identified the cause of the FileRoom connectivity issues and we are working towards deploying a fix. Incident updates will be posted here as we get them.

Posted Feb 08, 2019 - 12:16 PST

Investigating

Some customers are reporting SurePrep FileRoom connectivity issues. We are working to identify and resolve the issues immediately. Incident updates will be posted here as we get them.

Posted Feb 08, 2019 - 07:10 PST

This incident affected: FileRoom.