System Slowness
Incident Report for SurePrep
Resolved
The system slowness has been resolved. If the system status changes, incident updates will be posted here: https://status.sureprep.com.
Posted Mar 30, 2023 - 13:21 PDT
Monitoring
Our engineering team has implemented the fix and is now closely monitoring the results to ensure that the issue has been completely resolved. We will continue to monitor the situation to ensure that everything remains stable.
Posted Mar 30, 2023 - 10:47 PDT
Investigating
Some customers are reporting slowness when opening binders. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com
Posted Mar 30, 2023 - 08:42 PDT
This incident affected: SPbinder and 1040SCAN Review Wizard.
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