TaxCaddy Email Outage

Incident Report for SurePrep

Resolved

The issue causing elevated SMTP error rates has been resolved.

Posted Oct 18, 2018 - 13:31 PDT

Monitoring

The vendor partner that we use to send TaxCaddy emails is reporting elevated SMTP error rates. They are implementing a fix and monitoring the results. Updates will be posted here as we get them.

Posted Oct 18, 2018 - 12:58 PDT

This incident affected: TaxCaddy (TaxCaddy Email Notifications).