FileRoom Login Error

Incident Report for SurePrep

Resolved

The FileRoom "mismatch" error has been resolved. If the status changes, updates will posted here: https://status.sureprep.com/

Posted Oct 27, 2021 - 10:00 PDT

Monitoring

We're seeing significant improvements in the "mismatch" error some customers were seeing when logging into FileRoom. We continue to monitor the situation. Incident updates will be posted here as they become available: https://status.sureprep.com/

Posted Oct 27, 2021 - 09:32 PDT

Investigating

Some customers are reporting a "mismatch" error when logging into FileRoom. SurePrep engineers are investigating. Incident updates will be posted here as they become available: https://status.sureprep.com/

Posted Oct 27, 2021 - 08:16 PDT

This incident affected: FileRoom.