The issue has been resolved. We continue to closely monitor the situation. If the system status changes, incident updates will be posted here: https://status.sureprep.com
Posted Apr 22, 2021 - 10:26 PDT
Update
We continue to investigate the issue that is preventing some customers from opening SPbinder from TaxCaddy. Incident updates will be posted here https://status.sureprep.com
Posted Apr 22, 2021 - 06:51 PDT
Update
SurePrep engineers continue to investigate the issue that is preventing some customers from opening SPbinder from TaxCaddy. Incident updates will be posted here https://status.sureprep.com
Posted Apr 21, 2021 - 15:12 PDT
Investigating
Some customers are reporting an inability to open SPbinder from TaxCaddy. SurePrep engineers are investigating. Incident updates will be posted here https://status.sureprep.com
Posted Apr 21, 2021 - 13:28 PDT
This incident affected: TaxCaddy (TaxCaddy Dashboard) and SPbinder.