SPbinder issues

Incident Report for SurePrep

Resolved

The SPbinder issues have been resolved. We continue to monitor the situation. If there are any system changes, incident updates will be posted here.

Posted Apr 10, 2019 - 16:56 PDT

Identified

Our operations team has identified the cause of the SPbinder issues and we are working to mitigate them immediately. Incident updates will be posted here as we get them.

Posted Apr 10, 2019 - 15:35 PDT

Investigating

Some customers are reporting unexpected errors when opening SPbinder. Our operations team is investigating the cause. We apologize for the inconvenience. Incident updates will be posted here as we get them.

Posted Apr 10, 2019 - 14:45 PDT

This incident affected: SPbinder.